Last Updated: July 24, 2025

1. Introduction

CryptoWag ("we", "us", "our") is committed to protecting your privacy. This Policy explains how we collect, use, share, and safeguard your personal information when you use our website and services. By accessing or using CryptoWag, you agree to the terms in this policy.

 2. *Information We Collect*

*2.1. Information You Provide*

* Account creation: name, email, phone number, date of birth.

* Identity verification (KYC): ID documents, selfies, proof of address.

* Transaction data: payment method, recipient details, trade history.

* Support communications: chat logs, emails, feedback.

2.2. Automatically Collected Information

* Device & usage: IP address, browser type, operating system, session data.

* Cookies and tracking technologies to monitor usage patterns and improve services.

* Performance and crash data from our app or website.

 3. How We Use Your Information

We use your data for:

* Account management, authentication, and customer support.

* Transaction processing, compliance, and fraud prevention (AML/KYC).

* Enhancing service quality, personalization, and usability analysis.

* Marketing purposes—with your consent—and notifying you about updates.

* Fulfilling legal obligations, such as tax reporting or responding to lawful requests.

4. *Sharing & Disclosure of Data

4.1. With Third Parties

* Service providers: KYC verification, payment processors, analytics tools.

* Affiliates: to improve services and ensure compliance.

* Legal entities: regulators, law enforcement, judicial authorities when legally required.

4.2. Not Sold

* We do not sell or rent your personal data. Under privacy laws, you may request that we opt out of sharing data for direct marketing.

5. Cookies & Tracking

We use cookies, web beacons, and similar tech to:

* Remember your preferences.

* Analyze site/app performance.

* Serve relevant content and adverts.

* You may disable cookies in your browser, though this may affect functionality.

6. Data Security & Retention

Security Measures

* Robust encryption (in transit and at rest).

* Strict access controls and secure data storage.

* Regular internal audits and compliance checks.

Data Retention

* We retain personal data as long as necessary for:

 Account management and legal compliance.

  Business operations (e.g., AML, user requests).

 Supporting ongoing transactions or dispute resolution.

* Unnecessary data is securely deleted or anonymized.

 7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

* Access, correct, or delete your personal data.

* Request portability of data.

* Object to processing or restrict usage.

* Withdraw consent at any time (without affecting earlier legal uses).

* Opt out of marketing communications.

 To exercise these rights, please contact [privacy@cryptowag.com](mailto:privacy@cryptowag.com).

8. Children

Our services are intended for individuals aged 18 or older. We do not knowingly collect data from minors. Please contact us if you believe your underage child has shared details with us.

9. International Data Transfers

CryptoWag is a global platform. We may transfer your personal data across borders, ensuring compliance through:

* Privacy Shield frameworks, standard contractual clauses, or other lawful safeguards.

10. Policy Updates

We may revise this Policy at any time. Significant changes will be communicated via website announcements or email. Revisions take effect immediately upon publication, and your continued use constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or exercising your rights:

Email: [privacy@cryptowag.com](mailto:privacy@cryptowag.com)